Rabbitholebd Privacy Policy

This is the Privacy Policy of (“rabbitholebd.com”). RabbitHoleBD provides an online platform (the “OTT Service”) that allows LIVE and VOD content to offer their Live Sports, program and VOD to the viewer via websites and applications (sites and apps, an “OTT Channel”).

In order to access the OTT Channel, a user (“you”) must create an account with the applicable Procedure. By creating an account, you agree to provide certain personal information to the channel and “rabbitholebd.com”. When “rabbitholebd.com” collects, stores and processes that information, it does so solely on behalf of the applicable and at its direction to, among other things, allow the “rabbitholebd.com” to provide you with the applicable platform. In general, “rabbitholebd.com” serves as a “controller” of your information (as the terms “controller” and “processor”) are followed by the General Data Protection Regulation (“GDPR”).

Acceptance: By using our service, including any live and vod content, you agree to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We may modify this Privacy Policy from time to time. Your continued use of our services constitutes your agreement to any updated Privacy Policy on a prospective basis.

1. WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?

The information we collect may include a variety of personal data collected about our users so we can provide you with good user experience. Some of the information that is collected may be automatically for the different protocols that have been introduced over the years.

The range of information that we may collect from our users may include:

User Information: “rabbitholebd.com” may collect information from and about you, such as:

  • Your account registration information, such as your name and email address; account id, display name, profile picture.
  • Your purchase and free-trial sign-up history;
  • Your usage history;
  • Traffic source (e.g., how you found the content); and
  • Your general geographic location (based upon IP address).

Payment Information: If you subscribe or sign up for a free trial through the “rabbitholebd.com” OTT Service, you must provide valid payment card or mobile payment wallet information. This information is collected directly by our payment vendors or gateway provider and is not received or stored by “rabbitholebd.com” or any.

Information Collected Automatically:”rabbitholebd.com” collects information about your use of our websites and applications or apps. This may include your activities, your IP address, location information, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system or device type, date/time stamps, and related metadata.

Comments: You may choose to post a comment or participate in a forum, where available. This information will be available to the public. You may also choose to provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us.

2. MONITORING USER ACTIVITY

We may, at our own discretion, monitor the user activity and communications that take place on our service, such as messaging or notes, in order to protect our users and monitor the workflow of our service. You do hereby confirm that you have no expectation of privacy with respect to any such communications or postings, and you expressly consent to such monitoring.

We use all of the information from and about you to handle, maintain, operate and provide to you the features of the app and website services. We may use this collected information to communicate with you, such as to send you pop up messages, email messages, opt-in text messages, and push notifications. We may also send emails and messages related to our services such as account verification, payment confirmation messages, account update message, other important messages that may become necessary such as heads up for system upgrade or downtime in future for some reason. Since these messages are related to our important updates and services and warnings it’s possible that you may not opt-out of these messages.

3. TRACKING AND THIRD-PARTY DATA

  • Tracking : we use standard tracking technologies such as pixels and cookies to track user activity.
  • Third-Party Platforms: When you use an application that runs on a third-party platform (e.g., AWS, Google, etc.), the provider of that third-party platform may collect information about you and your use of our application.
  • Analytics and Advertising: We may use third-party analytics services to collect data about usage of our services. We may allow advertising platforms (including third part advertising agencies, networks, and delivery platforms) to collect data regarding advertisements that we may place on our websites. Third-party analytics tools and providers may use cookies to track your activities.

4. YOUR INFORMATION AND RIGHTS

  • You can request access to your personal information, or correct or update or inaccurate personal information we hold about you.
  • When you visit the “Profile & Information” portion of our website, where you have the ability to access and see a broad range of information about your account, including your contact information, your payment information, and various related information about your account (such as the content you have subscribed, viewed and rated). You must be signed in to access the “Account”.
  • If you no longer want to continue, simply access the “Account” section of our website and uncheck those items to unsubscribe. Alternatively, click the “unsubscribe”. Please note that you cannot unsubscribe from Service-related correspondence from us, such as messages relating to your account transactions.
  • For other requests, or if you have a question regarding our privacy practices, please contact us to support@rabbitholebd.com. We respond to all requests we receive from individuals wishing to exercise their protection rights in accordance with applicable.

5. ACCOUNT SECURITY

We use security measures to protect the loss, misuse, and unauthorized alteration of the information under our control. Please be advised, however, that we cannot guarantee that our security measures will prevent disruptions or unauthorized access from occurring.

You are solely responsible for (a) maintaining the security of your account(s) and (b) all activity that occurs under your account(s). You must notify us immediately if you suspect any unauthorized access to or use of your account(s). If you forget your account login information, you may request that we send it to the email address associated with your account(s).

6. FACEBOOK DATA DELETION INSTRUCTIONS

Rabbithole Login is a Facebook login app and we save your personal data in our server. According to Facebook policy, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL.

If you want to delete your activities for Rabbithole App, you can remove your information by following these steps:

  • 1. Go to your Facebook Account’s Setting & Privacy. Click “Settings”
  • 2. Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook.
  • 3. Search and Click “Rabbithole” in the search bar.
  • 4. Scroll and click “Remove”.
  • 5. Congratulations, you have successfully removed your app activities.
  • 6. After words, click on 'Removed Apps and Websites' and Select "Rabbithole" and click 'view'
  • 7. After clicking "send request" you will get confirmation of your data deletion.
  • If you still face any issues, please contact us at support@rabbitholebd.com.

7. DISCLOSURES TO THIRD PARTIES

“rabbitholebd.com” may disclose information about you as follows:

  • Authorized Service Providers: We may disclose your information to service providers involved in operating the “rabbitholebd.com” OTT Service. This includes payment providers, email service providers, content delivery networks, cloud storage providers, analytics service tools etc.

8. DISPUTE RESOLUTION

We are committed to working with you to obtain a fair resolution of any complaint. We encourage you to begin by contacting our service desk. We endeavor to respond to requests promptly.

9. HOW WE COLLECT & USE GEO LOCATION DATA

Rabbitholebd.com collects your location information through your device GPS. We collect and use location data in real time to restrict/allow access to specific contents due to territory restriction set by International Cricket Council (ICC), English Premier League (EPL), Indian Premier League (BPL), Bangladesh Cricket Board (BCB) and other authorities. As content distributor, Rabbitholebd.com is required to collect Location information and allow users access inside allowed territories only, as set by mentioned authorities. However, Rabbitholebd.com does not store any location information or the actual location, they are used in real time only.

10. HOW DO WE USE COOKIES?

We uses cookies in a range of ways to improve your experience on our website, including data collected through cookies and cellphone usage, log file, device identifiers, location data, and clear gifs information to:

  • remember this information so, you will not have to re-enter and re-login every time you visit or use our services;
  • provide custom, personalized information, and content, including pop up messages and notifications;
  • monitoring of our service and find out how effective it is;
  • monitor traffic reports and visitors information and finding out the key demographics patterns to see the global usage of our service and products;
  • Diagnose or fix problems that are related to our services; and
  • Other work that may enhance the quality of our service.

11. AMENDMENT AND CHANGES IN PRIVACY POLICY

We reserve the right to amend, change, delete, and exchange any information from time to time. All the changes will be notified through our Website ( https://www.rabbitholebd.com ). We encourage you to keep checking this Privacy Policy page from time to time. You will be deemed to be in acceptance of any new changes that we do and after that you continue to use any or all of our services.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us to :
support@rabbitholebd.com