Rabbitholebd Terms of Service/FAQ

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.rabbitholebd.com/ website (the "Service") operated by rabbitholebd ("us", "we", or "our").

Last updated: March 18, 2022

Terms of Service

  • Access

    When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

  • Governing Law

    These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

FAQ

  • What is Rabbithole?

    Rabbitholebd is a streaming service that allows its subscribers to watch live cricket matches, many other live sports, a wide variety of drama’s, telefilms, TV shows, sports shows, travelling shows and a wide variety of original contents. With Rabbitholebd, you can enjoy unlimited viewing of our content. There's always something new to discover, and more contents are added every month!

  • How can I enjoy Rabbithole services?

    Anyone can enjoy the service through subscription on Web at rabbitholebd.com or on rabbithole app by downloading it from Google Play store or from Apple App Store.

  • Who are eligible for the service?

    Anyone who has internet connection with an access to a computer or mobile device is eligible for rabbitholebd.

  • Do I have to subscribe to use Rabbithole?

    Yes! You need to use Facebook or Google account to login. After successfully logging in, you need to subscribe.

  • How do I subscribe?

    After your successful login, if you are clicked on any content then it will be automatically redirected to the subscription page to select one of the available subscription plans.

    Step 1: Select your desired subscription plan from the options.
    Step 2: Select/Deselect the auto-renew option.
    Step 3: Choose your desired payment method.
    Step 4: Complete the payment by providing necessary information.

    You will receive a confirmation SMS if the subscription process is successful.

  • How do I unsubscribe?

    You can unsubscribe/ Cancel Subscription/ Cancel Auto-Renew anytime from your Profile page. But you can enjoy the subscription till your subscription period/validity/expiration ends. You can subscribe again following the subscription process.

  • How to cancel the Auto-Renew process?

    You can cancel the Auto-Renew anytime from your Profile page by clicking “Stop Auto-Renew/ Cancel Subscription” button. And after your cancellation your service will remain active till your validity date.

  • Do I have to login to use Rabbithole?

    Yes! Logging in is required to complete the subscription process and to watch Rabbitholebd uninterrupted.

  • How do I register for Rabbithole?

    No need to register for Rabbithole.

  • Can I subscribe through USSD?

    No option to get subscribed with USSD.

  • On what devices is Rabbithole available?

    The Rabbithole Android application is currently available on all Android devices (minimum android version 5.0 and above) and iPhones (minimum iOS version 13.5 and above) and Rabbitholebd website can be used from any mobile or desktop-based browser. Our team is continuously working to make rabbithole optimized for Smart TV and android boxes and soon it will be available for all the users.

  • What benefit do I get out of logging in?

    Logging in to Rabbitholebd and subscribing to a plan will enable access to all the eligible Rabbitholebd content. Also you can create your own favorite playlist but you cannot play your playlist content.

  • What benefit do I get out of subscription?

    Upon successful subscription you will get access to eligible content of Rabbitholebd during the subscription period.

  • What are the Rabbithole Subscription package plans?

    Subscription packs offered by Rabbithole are:

    # bKash:
    1) Daily Package- 20 TK with 24 hours validity with full access. (With One Time/Auto-Renewal Feature).
    2) Monthly Package-99 TK with 30 days validity with full access (With One Time/Auto-Renewal Feature).
    3) 6 Month Package- 499 TK with 180 days validity with full access (With One Time/Auto-Renewal Feature).

    # Grameenphone:
    1) Daily Package- 20 TK with 24 hours validity with full access. (With One Time).
    2) Monthly Package- 99 TK with 30 days validity with full access (With One Time/Auto-Renewal Feature).
    3)6 Month Package- 499 TK with 180 days validity with full access (With One Time/Auto-Renewal Feature).

    # Google Pay: (Worldwide)
    1) Monthly Package- 4.99 USD with 30 days validity. (Auto Renewal Package).

    # Apple Pay: (Worldwide)
    1) Monthly Package- 4.99 USD with 30 days validity. (Auto Renewal Package).

    # PayPal Pay (Only Outside of Bangladesh):
    1) Monthly Package- 4.99 USD with 30 days validity. (One Time Package).

  • What happens if my subscription is not renewed due to insufficient balance for Grameenphone?

    System will try to charge you and renew your subscription for 6 days. If successful charged then you will be renewed again and you can access all contents.

  • Can I watch contents if I’m not renewed due to insufficient balance?

    No
  • I have subscribed to monthly/ half yearly pack through Grameenphone, Can I purchase subscription again through other method of payment within this subscription validity time period?

    No. Through a single account of Google/ Facebook you cannot purchase another subscription within the previously purchased valid subscription time period. After current subscription period over you can purchase any subscription with any payment method.
  • What happened if my previously purchased half yearly subscription is not renewed due to the low balance and I purchase smaller subscription of monthly pack of GP?

    Then your previously purchased half yearly subscription will be cancelled and present subscription will continue.
  • What is auto renewal?

    Auto-renewal is an option to automatically renew your selected plan at the end of every billing cycle. You can select or deselect this option during the subscription process or anytime from the Profile Page.

  • What type of content is available on Rabbithole?

    Rabbitholebd offers its users Live Cricket match experience with a rich collection of the latest Bangla Telefilms, dramas, TV shows, sports shows, travel shows and drama serials.

  • Is Rabbitholebd available outside of Bangladesh?

    Yes. But it may vary Event, Campaign and Tournament wise from your respective location/Country/territory.

  • How do I log out?

    Whether the account was logged in with Google or Facebook, you can log out just by clicking the “Log Out” button from the settings or from your profile page.

  • How do I log back in to Rabbithole?

    You can log back in to Rabbitholebd using your Google/Facebook/Apple ID account.

  • What is an Account Page?

    An account page displays the account holder's name and registration status.

  • Why am I facing issues playing videos/Contents?

    Please check your internet connection. You can also send a screenshot to clarify the issue to support@rabbitholebd.com

  • Where do I post queries and complaints?

    For queries and complaints, please send email to support@rabbitholebd.com

  • How can i share my feedback?

    At Rabbithole, we are constantly trying to make your experience better. For any feedback, you can share them through our email: support@rabbitholebd.com or our hotline number- 09603008899

  • Is Rabbithole available on Apple store?

    Yes! It’s available.

  • Can I watch videos on TV with mirror cast?

    Currently this feature is not available.

  • On how many devices can I log into the same account to watch Rabbithole?

    Rabbithole can be streamed only on one device at a time using the same account. If you want to try to log in to the 2nd device then you can log in but in that case, you will be automatically logged out from your 1st device.

  • How can I pay for Rabbithole Subscription?

    Currently Rabbitholebd supports Mobile Financial Service, Grameenphone, Google pay & Apple pay to complete your desired subscription.

  • Are there any additional fees associated with the subscription fee?

    Rabbitholebd only charges for the mentioned subscription fee, which may or may not include local tax depending on your location. Some financial institutions may add additional transaction fees for foreign transactions. To learn more about their policy please contact the respective financial institution.

  • Why am I seeing a message that there’s a problem with my payment method?

    In cases when the financial institution rejects a request for payment, this message will be shown to you. In order to fix this, please contact your financial institution regarding the matter or go to pay options in Rabbithole to change the payment method. We will verify the new information, and notify you as soon as the payment is successful.

  • Does Rabbithole have content for my kids/children?

    No!

  • Where can i see the genre?

    Currently, this feature is not available. We are going to have this feature very soon!

  • How do I see my Rabbithole billing history?

    You can view your recent transaction in Rabbitholebd. In order to view the recent transaction please visit profile page.

  • Can I create a shared account on Rabbithole?

    Creating multiple accounts is not possible in Rabbithole.

  • Do you have Refund & Return Policy?

    Rabbithole subscribers are eligible to have refund subject to the below scenarios and subscribers can share their complaints/query about the charging or search any other help about services through the below channels:

    1. Email to support@rabbitholebd.com
    2. Dial Hotline: 09603008899 (Everyday 9 AM to 12 AM)
    3. Visit Facebook chatbot page: https://www.facebook.com/rabbitholebd (typically replies within 5 minutes)
    4. Subscribers are charged but due to technical problem of Rabbithole he/she was not able to access the contents, in this case upon verification if the claim found valid then only subscribers will be refunded the full charged amount.
    5. A refund request must be raised within 14 days from the date of the recent subscription charge.
    6. If subscribers are found eligible for refund then subscribers will get their charged amount within 7 working days start from the date they submit the complaint.
    7. Eligible subscribers will get their refund from the respective carriers they have initiated the charging.

  • How can i directly take support from someone?

    To take prompt support you can send an email with problem details along with a screenshot to clarify the issue to support@rabbitholebd.com

  • What is your call center / helpline number?

    To provide a seamless experience, the Rabbithole hotline- 09603008899, is available for you EVERYDAY at 9 AM to 12 AM.